Ways to Improve Mobile Feedback Strategy. Find Out.
When you are a product-led company, customer feedback can make or break your product. Do you want to improve your mobile feedback strategy? This blog is for you! Core Techies is a mobile app development company based in the Netherlands that highlights the importance of customer feedback. Hence, if you are a company offering services or products to your target audience you need to make your audience feel heard. This is only possible if you have a successful feedback strategy for your business.
5 Ways to Increase User Retention Rate on Mobile Apps
Why Customer Feedback is Important? Find Out.
According to Statista, a survey conducted in 2020 highlights that 60% share of customers in the US did business with companies that offered good customer service. In addition to this, there are multiple benefits of providing excellent customer service to your target audience. For instance, it helps to increase the retention rate, enhance your brand loyalty and creates a positive image for your business. Therefore, customer feedback enables you to work on the reviews and improve the quality of your products.
Moreover, mobile app providers should have a robust customer feedback strategy that can be used to improve customer satisfaction. Everyone loves instant resolution of an issue once it is reported to the customer support system. Therefore, mobile app developers need to stop navigating the customers to another window. It is time when we need to make things easy for our customers and provide user-friendly options to report issues.
Ways to Improve Mobile Feedback Strategy in 2022.
Do you want to build a customer-centric mobile app for your business? Core Techies, an IT Augmentation Company in India highlights ways to improve your mobile feedback strategy. Hence, It is one of the best ways to make your customer feel that their feedback is important to you and you always work to provide better services.
Let’s find out the ways to enhance your mobile feedback strategy. Keep reading and Keep exploring!
#1. Active Communication:
Active communication not only means solving the issue instantly. But it is essential to make your users feel that you are there to solve their issues anytime. Therefore, they will feel comfortable and know how to report issues. For instance, Instagram provides an option to report issues in the app itself. The users need to add a screenshot of the area where they are facing an issue and send it to the support team. Thus, the support team resolves the problem after you report the problem. Isn’t it good?
#2. In-app Feed-back Window:
An in-app feedback window is the best thing app developers can provide to the users. It is important to understand that the aim of a product is to make things easy for your users. Therefore, avoid navigating the users to an external window to report an issue. This is because it will indirectly impact your retention rate.
#3. Build a Customer Feedback Loop:
It is necessary to create a continuous customer feedback loop. Do you wonder why? A feedback loop helps to take time-to-time feedback from your users. Hence, it is essential to understand that while you send a feedback notification to your users it does not interrupt their activity. Therefore, a feedback form should be sent after giving your user enough time to play with an app.
#4. Respond to the Feedback
If you want to improve your mobile feedback strategy, you need to keep in mind that your customers should feel heard. In addition to this, it is important to respond to feedback because it will make them feel valued and form a positive impression of your brand.
#5. Improve your Product Strategy:
Customer feedback can act as a great source of planning future product strategy. The reviews and the feedback can help you improvise your product and make it better for the users. For instance, it will help you plan new features, change the design of your product and make it user-centric
Wrapping Up
In order to make your mobile app stand out among the millions of mobile apps in the Google Play Store, you need to make your app worth the attention of the users. Therefore to grab human attention you need to create a product that solves the problem and challenges your users are facing. And to make it all happen, you need to listen to your users and work on their feedback.
Do you want to create a user-centric mobile app for your business?
Get in touch with us now on the Core Techies Website.
